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Frequently Asked Questions
How long does shipping typically take?â–Ľ
We process orders within 24 hours. Standard shipping across the country usually takes 3-5 business days, while international orders may take up to two weeks to arrive.
What is your return policy?â–Ľ
Truly offers a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item for a full refund or store credit.
Which payment methods do you accept?â–Ľ
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing through Klarna, allowing you to pay for your beauty favorites in installments.
How do you ensure product quality?â–Ľ
Every Truly product undergoes rigorous dermatological testing. We use only premium, ethically sourced ingredients to ensure our formulas are safe, effective, and gentle for all skin types.